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Most Frequently Asked Questions


FAQ Topics

  • Trade Ordering

    1. How do I become a Bombay Duck Stockist?

    2. How do I login to the trade website?

    3. How do I place a trade order?

    4. What is a pack size?

    5. What is the trade minimum order value?

  • Trade Delivery

    1. What are your trade delivery charges

    2. Which countries do you ship to?

    3. When will my trade order be despatched?

    4. If my order part ships will I be charged delivery for the second shipment?

  • General Trade Questions

    1. I heard that the sun always shines at your office, is it true?

    2. What is Bombay Duck?

    3. Why can you not guarantee availability of an item that is low in stock?

  • Returns & Exchanges

    1. I have changed my mind about my order, can I return it?

    2. Can I exchange some of the items on my order?

    3. My order has arrived but it's damaged, what should I do?

    4. My order has arrived, but there is something incorrect, what should I do

    5. What is the address that I need to return my items to?

    6. I have purchased some Bombay Duck items in another shop, can I return them to you?

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